Skip to content

Privacy Policy

Last updated: August 11, 2026

PulseSoul (“PulseSoul”, “we”, “us”) is a private family communication app for Android. This policy explains what information the PulseSoul app and this website handle, why, and the control you have over it. We have written it in plain language on purpose - a privacy policy you cannot understand protects no one.

The short version: we collect the minimum needed to run a messaging and family-care service, we store your content encrypted, we show no ads, and we never sell or rent your personal data to anyone.

1. Information we collect

Account information

  • Phone number and profile. Your phone number identifies your account. Your name, profile photo and “about” text are optional and visible to people you connect with.

Contacts (for finding your family)

  • With your permission, PulseSoul checks which of your contacts already use PulseSoul. Your phone turns each number into an anonymous fingerprint and only those fingerprints are checked against our servers - we never receive and never store your address book.
  • When you pick one specific contact - to start a chat with them, to add them as a family member, or to share their card - that one number is sent to us so we can make the connection, and for a shared card the name goes with it. The family assistant also uses the name you have saved for a person as its label (see section 7).

Messages, calls and media

  • Messages and media (photos, videos, voice notes, documents, statuses and Family Moments) are transmitted over encrypted connections and stored encrypted on our servers so they can be delivered to your family and restored on your devices.
  • Calls. Voice and video calls are carried over encrypted real-time channels. We do not record your calls. Basic call events (who called whom, when, how long) are processed to make the feature work. Because calls connect phone-to-phone where possible, the person you are calling can see your IP address, as on any internet call.

Location

PulseSoul uses your location in three ways, and at no other time:

  • Sending your current location in a chat. A one-off single point, sent to that one chat when you choose to send it.
  • Live location sharing. Inside a chat you can share your moving location for 15 minutes, 1 hour, or 8 hours. You choose the duration, only the people in that chat can see it, and you can stop it at any moment. While it is running a permanent notification stays in your status bar, so you always know it is on. Stopping it deletes the points immediately; if you simply let the timer run out, they expire and are cleared automatically.
  • Family SOS. Your location is shared with your chosen family contacts so they can find you, and keeps updating until you mark yourself safe, or for up to 30 minutes, whichever comes first.

PulseSoul never accesses your location while it is closed and not sharing. We build no location trail: the only position we hold is the most recent one from an SOS, which is replaced by your next SOS and erased when your account is deleted. Location is never used for advertising.

CareShield Activity Check

  • Activity Check is off by default. Only you can turn it on, for your own phone, from CareShield settings.
  • When it is on, your phone watches for signs that you are up and about, using Android’s activity-recognition service and your phone’s built-in step counter. This happens entirely on your phone. No step count, no movement data and no activity type ever leaves your device - all that reaches us is a timestamp meaning “there was activity”, plus whether motion sensing is working on that phone at all. Opening the app counts as activity too, which is what keeps the feature working on phones without the right sensors.
  • If there has been no sign of activity for the period you chose (12, 24 or 48 hours), PulseSoul first sends a quiet check-in to your own phone. Only if that also goes unanswered are the family members you nominated told that your phone has been quiet. They are told your name (or, if you have not set one, your phone number), how long it has been, and whether motion sensing is unavailable on your phone - nothing else.
  • Turning Activity Check off stops all of this immediately.

Technical data

  • Minimal device information - which platform your device runs on (Android) and a push-notification token for each of your devices - so we can deliver notifications and keep your sign-ins secure.

2. What we do NOT do

  • No advertising inside PulseSoul, and no third-party advertising SDKs.
  • No analytics, no crash-reporting SDK and no tracking software of any kind - PulseSoul does not collect crash logs or usage analytics from your phone.
  • No selling or renting of your personal data. Ever.
  • No reading of your Google Drive - see “Backups” below.
  • No public profiles: your content is visible only along confirmed relationships.

3. How your data is protected

  • All traffic between your phone and our servers uses encrypted connections (TLS).
  • Messages, media, statuses and moments are stored encrypted at rest - each item is individually sealed with modern AES-GCM encryption.
  • Access to production systems is restricted and authenticated. Full end-to-end encryption is on our public roadmap; we do not claim it until it ships.

4. Backups to your Google Drive

You can optionally transfer chat media and Family Moments to your own Google Drive. PulseSoul uses Google’s most restrictive Drive permission (drive.file), which means the app can only see files it created itself - never the rest of your Drive. Backups belong to you, live in your Google account, and are governed by Google’s terms once transferred. If you choose “transfer & delete from mobile”, only local copies on your phone are removed - your messages and the family’s copies are untouched.

5. How long we keep data

  • Account data: for as long as your account exists.
  • Statuses disappear 24 hours after you post them and are then permanently deleted from our servers.
  • Family Moments are the opposite - they are your family’s permanent album. A Moment stays until you delete it.
  • Messages stay until they are deleted. You can delete a message for everyone within the allowed window, which empties it on our servers. Because a conversation belongs to both sides, the messages you have sent remain in the recipient’s chat even after your own account is erased.
  • Files you sent in a chat - photos, videos, voice notes and documents - stay with that conversation for as long as the conversation exists, in the same way the messages do.
  • Live location points are deleted when you stop sharing, and are cleared automatically once the timer you chose runs out.
  • Security and audit records (sign-in events, deletion requests) are kept as an append-only security log. They are not removed by account deletion.

6. Deleting your data

You can delete individual messages, statuses and your own Moments inside the app. To delete your entire account, open PulseSoul, tap your profile at the top of the chat list, scroll to the bottom and tap Delete account, then type DELETE to confirm. Full steps are on our Delete Account page.

Your account is deactivated immediately and you are signed out, but nothing is erased for 30 days. If you change your mind, simply log in again within that period and everything is restored. After 30 days your profile, your statuses, your Family Moments, your life events, your family connections, your CareShield settings and your chat memberships are permanently erased and cannot be recovered. Messages and files you already sent stay with the people you sent them to, with your name and photo removed, and we cannot remove a copy that already sits on someone else’s device. Basic call records - who called whom and when - are kept as shared history in the same way. The full list is on our Delete Account page.

7. Who else receives your data

We do not sell your data and we do not share it with advertisers. These are the only outside services involved, and what each one receives:

  • Anthropic (Claude). PulseSoul’s family assistant suggests conversation openers and gentle reminders. To do that it sends a small amount of metadata: the name or relationship label you use for a family member, the titles and dates of birthdays and anniversaries you have added, and how many days it has been since you last spoke to them. Where a family member has no PulseSoul name, the name saved in your own phone’s contacts, or their phone number, may be used as that label instead. The contents of your messages are never sent - not text, not photos, not voice notes, not calls. If the service is unavailable, PulseSoul falls back to its own built-in suggestions.
  • Giphy. When you search for a GIF or sticker in a chat, your search term and your device’s IP address go to Giphy so they can return results. Giphy receives nothing about who you are or who you were chatting with. If you never open GIF search, nothing is sent.
  • Google (Firebase Cloud Messaging). So your phone can ring and show notifications, Google receives a notification token for your device and the alert payload. Message content is never included in that payload.
  • Google (public STUN servers). To connect a voice or video call, your phone contacts Google’s public STUN servers, which see your IP address.
  • Twilio. When you sign in, your phone number goes to Twilio so they can deliver your one-time SMS code.
  • Railway. Our servers and database are hosted with Railway, who store the data described in this policy on our behalf. Your photos, videos, voice notes and documents live in our own database - never in a third-party media, storage or CDN service.
  • Google Drive - only if you ask for it, and only into your own Google account. See section 4.

These providers process data solely to provide their service to us and are not permitted to use it for their own purposes. SMS invitations to friends and family are sent from your own phone, by you.

8. Children

PulseSoul is built for families but is not directed at children under 13, and we do not knowingly create accounts for children under 13. If you believe a child has created an account, contact us and we will remove it.

9. Your rights

You may access, correct or delete your personal information, and you may withdraw permissions (like contacts or location) in your phone’s settings at any time. Write to us and we will help: [email protected].

10. Changes to this policy

If we change this policy, we will update the date at the top and, for significant changes, tell you inside the app. We will never quietly weaken your privacy.

11. Contact

PulseSoul is operated from India. For any privacy question or request: [email protected]